At Luxora Global ,  customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 3-day refund policy for customers in the UAE.

To be eligible for a refund, the following conditions must be met:

• The item must be unused, unworn, and in its original packaging.

• A refund request must be initiated within 3 days of receiving the product.

• The product must not be damaged or altered in any way.

• Proof of purchase (receipt or order confirmation) is required.

Certain items are not eligible for a refund:

• Personalized or customized products

• Items marked as Final Sale

• Opened or used beauty and personal care products

• Perishable goods

• To request a refund, contact us at luxoraglobalstore@gmail.com with your order details.

• Once your return is approved, we will provide instructions for shipping the item back.

• Customers are responsible for return shipping costs unless the item received was incorrect or defective.

• After receiving and inspecting the returned product, refunds will be processed within 5 business days.

• Refunds will be issued to the original payment method.

If you receive a defective or incorrect item, please contact us within 24 hours of delivery with photos of the product. We will arrange for a replacement or issue a full refund.

If you have any questions regarding our refund policy, feel free to reach out:

Email : luxoraglobalstore@gmail.com